CRG Round Up – 5.04.19

Caroline Munro and the Marketing team want to congratulate Hannah West on her promotion to Marketing Manager. Hannah has gone above and beyond in her duties and proven herself to be a great asset to central services. Well done!

A warm WELCOME BACK to Francesca Wellman who is the new Healthcare Marketing Manager. Francesca worked in the marketing team several years ago, she gained some invaluable experience elsewhere and we’re very happy to have her part of the team again.

Graphic Designer, Jack Turner is taking part in the London Marathon on the 28th April to raise money for the Royal Air Force Association. To help him raise money, please donate here.

The Stoke Branch would like to welcome all the new service users and staff from Allied Healthcare to join our team.

Sue Noon would like to thank all her team for their help over the last week especially Megan Wood in clearing the Allied rota’s #hardworkpaysoff

Well done to Mariam Ahmed for receiving a compliment in branch for being overly helpful from the Moorcroft Day care centre.

A warm welcome to Field Care Supervisors, Toni Jenkins and Abdulkadir Siyad, Care Coordinator, Allan Kabangi and ECM Admin, Kelvin Davies who have all joined the team in Hammersmith.

Service users in Southend have been treated to a trip to the pier via a train ride. We hope you had a great day!

Service Users in Southend were taken out for a lovely meal recently.

Happy birthday to Branch Manager, Sue Noon who celebrated her birthday recently!

Bookings Co-ordinator, Gareth Price is raising money through April for Cancer Research UK. The aim is to take 500 000 steps, see his progress below, and raise a minimum of £500. He achieved help Gareth by donating to his “Half a Million Steps Against Cancer” here.

Mobilisation of ‘5 Counties’ and the Delivery of Healthcare Services into HMP Chelmsford

As many in the wider HCRG Group will be aware, CRG Medical Services were successful in their bid to deliver forensic medical services and custody healthcare to 5 Police Forces in the east of England. After several months of in-depth and diligent planning, they went ‘live’ on their contracts on the 1st April.

The logistics involved in the ‘handover’ of providers should not be under-estimated and for the 48hr period of this change, CRG Medical Services mobilised and deployed over 30 staff into the contract areas to ensure that the ‘go live’ was undertaken safely and efficiently. These mobilisation teams worked in the 12 police custody suites across Bedfordshire, Cambridgeshire, Hertfordshire, Norfolk & Suffolk Force areas, ensuring that the clinical staff working on the contract, that we were bring on-board were welcomed and supported, they ensured the Medical Rooms were restocked with correct levels of medication and equipment whilst mentoring the Police Custody staff on our Standard Operating Procedures to ensure a safe continuity of service as we took control at 0001hrs on Monday 1st April.

As if the mobilisation of 5 Counties wasn’t a huge enough challenge, at the same time, CRG Medical Services also started delivering healthcare services into HMP Chelmsford on the same day. This is our first new contract of this nature and marks a successful break-through into the delivery of services to prison offender health pathway.

Despite this being our first new prison contract (and joins the HMP Altcourse contract we acquired from Prime Care late last year), we do have broader significant experience in delivering these types of services within the business in the form of a number of Directors, Managers and clinicians; all of which played a pivotal role in ensuring the implementation of the mobilisation plan was executed with success. Again, we are extremely grateful for the commitment of staff across the business, all of who played a key role.

The mobilisation of these contracts would not have been a success if it wasn’t for the herculean efforts of all involved; from the staff that worked throughout the night in the new contract areas, the CRG clinicians on shift across all of our existing contracts who ensured that the wider business ran as normal whilst our focus was on ‘5 Counties’ and HMP Chelmsford. Also our Business Support Centre, (the hub of all operations), be that the Call Centre, HR, MedTeam and the Clinical Governance teams, who all played a vital role in the success.

With the commencement of these new contracts, which places CRG Medical Services at the very forefront of FME & Police Custody/Prison Healthcare, we are now the fastest growing and largest provider of these specialist healthcare services into the market, an achievement that could not have been reached without the professionalism and commitment of all our staff, regardless of role and position.

I therefore wanted to thank all of you across CRG Medical Services for your individual and collective contributions over both the past few days but also throughout the past 12 months as we grew and further diversified as a specialist healthcare business.

Chris Bailes
CEO CRG Medical & Clinical Services

We are officially the market leader for proving forensic medical services in UK custodies.


On Monday CRG Medical Services went live at 12 custodies across 5 Counties and started our contract at HMP Chelmsford:

  • Norfolk
  • Suffolk
  • Cambridgeshire
  • Hertfordshire
  • Bedfordshire
  • Chelmsford

While most of the preparations have been taking place over the past months, there was the small matter of getting into the facilities, swapping our G4S’s supplies and replacing them with ours as well as meeting the healthcare professionals and supporting them, and the facilities with a smooth transition to CRG

Sunday 17:00

Teams met up across the South to distribute supplied into teams of two, those teams would be heading into each facility.



We all headed into the custodies armed with supplies and chocolates.

We helped the on-shift healthcare professional pack up old supplies and then went through checks and distributed new ones as well as answering any questions and being as supportive as we can.

From 02:30 till 04:30 teams were finishing up at the custodies and heading back to their hotels for a few hours rest.

07:00 – 08:00

The teams were back at the custodies ensuring that there had been a smooth handover between healthcare professionals and answer any additional questions


CRG TEC enjoyed a masterclass in training on their cutting edge Bond Adapt UX software this week from Clare Ferris, IT Systems Trainer from HCRG Group Partner, Affinity Workforce.

On Friday 5/4/19 the TEC team went for a nice day out to enjoy the races

Fact Friday

Did you know, a group of pugs is called a Grumble?

LinkedIn Leverage

LinkedIn can be a great tool for sourcing candidates. Take a look at these videos to help you use LinkedIn to source the right candidates.

Video Link:

Video Link:

Password:  recruitmentguide3

Brand new competition!

Congratulations to our competition winner, Divisional Head of HCL Mental Health, Greg Western. Greg was presented with a voucher for a meal for 2 in a fancy restaurant near him! He won by posting a recruitment post on LinkedIn which gained 72 likes! Take a look at the post here.

If you want to be in the running to win a meal for 2 in a posh restaurant near you, all you have to do is post a recruitment related post on LinkedIn, email your post to and the person with the most likes at the end of the month, wins! Our next winner will be revealed in our roundup on Friday 26th April. You have three weeks to get the most ‘likes’!

Baby Corner

Meet Charlie and Dexter (age unknown) they are the very best friends of CRG Graphic Designer Jack Turner.

They can open doors (and bottles of port)

When we were young

Each week we will post a photo of an employee in their early years, the week after we will announce who it is.

This week we have a Recruitment Consultant within HCL, Can you guess who?

Last week’s entry was, Consultant, Ayesha Barton. Did you guess correctly?

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