Excellent feedback from Norfolk & Suffolk Custody Services

Excellent feedback from Norfolk & Suffolk Custody Services

We have received this fantastic compliment from Norfolk Police for the continued professional work one of our Call Handles (Jill Potts).
“I wanted to let you know how impressed I was with Jill who I had the pleasure of speaking to earlier this morning when we had a difficult situation occurring at Bury PIC.

I was very impressed with how much effort Jill went to in order to firstly explain the full facts relating to the incident and then doing everything she could possible do to explore all options understanding the predicament we were in. She made calls to our FME to discuss options and clarify policy and then phoned me back in a timely manner.

This role is absolutely key and sometimes those performing these roles do not get the credit they deserve for the excellent work they do. Jill demonstrated the very best ‘customer care’ approach I could possibly have expected but went that extra mile by trying to find a solution that would have been better than the one we ended up with.

Really good work which im sure typifies how the team approach their role.

Paul Loveday
Norfolk & Suffolk Custody Services

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