CRG Homecare Rotherham has been awarded ‘good’ ratings in four [HW1] key lines of enquiry, after undergoing an inspection by the Care Quality Commission (CQC).
The CQC – the independent regulator of all health and social care in England – published its report on the 5th October, after an inspection was carried out between 19th and 30th August 2019.
Michelle Kerridge, Registered Branch Manager for CRG Homecare Rotherham, said: “We are delighted that the work of our brilliant team has been recognised by the CQC, as our care workers go the extra mile on a daily basis, to provide exceptional home support for individuals in our local community.
“Our service users are at the heart of everything that we do, and although we are happy with our rating, we’re continuously striving to improve the service that we provide.”
CRG Homecare care workers also receive ongoing best practice training to ensure that they are providing exemplary care.
As part of the CQC report, service users said: “They’re all very good, they know what they’re doing, and I wouldn’t be without them.” The report found that there was good communication between service users, care workers and other health professionals, leading to an increased feeling of safety and security for service users.
Dianne Underwood, Director of Quality & Care at CRG Homecare, added: “I am delighted that the Rotherham branch has received recognition for the hard work and dedication it continuously delivers. In a previous inspection, CRG Homecare Rotherham received a ‘requires improvement’ rating. The Branch has worked closely with our internal Quality Team to improve our service and ensure we provide a safe service.”
“We encourage every member of our team to become Dignity Champions and take part in charitable activities – it’s this compassion that makes our team unique. We have also recently launched our own internal training academy, Development Matters, to continuously improve the skills of our teams.
“We pride ourselves on being able to provide safe and effective care to individuals. Marion Euman, one of our care assistants in Rotherham, who was recently awarded Employee of the Year, is a testament to this. She was nominated by her colleagues after spotting signs of deterioration in one of the service users that she cares for.
She was praised by the service user’s daughter, who said that without Marion speaking out and acting quickly and speaking out, her father may not be here today.”
CRG Homecare is a domiciliary care, supported living and continuing homecare provider to individuals of all ages living within the comfort and security of their own homes, and is regulated by the CQC for this purpose.
In Rotherham, CRG Homecare provides support for more than 60 individuals in the local community, who require care within the privacy of their own homes, 365 days a year.
For more information on CRG Homecare and its expertise as a homecare provider, please visit: www.crg.uk.com/homecare
[HW1]We received four good ratings out of five KLOE